Onsite & remote support
An engineer on a screen share in minutes, or at your desk the same day when the fault needs a physical fix.
- Helpdesk for staff issues
- Scheduled onsite visits
- Emergency call-outs
When your systems stop, someone should already be on the way.
OSA Netsol keeps servers, workstations and networks running for businesses across Delhi NCR — onsite when the problem needs hands on it, remotely when it doesn't.
What we look after
Four areas cover most of what a growing business needs from an IT partner. Take one, or hand us the lot.
Server & workstation management
Patching, backups, monitoring and user administration handled on a schedule so problems surface before users do.
- Windows Server & Active Directory
- Backup setup and restore testing
- Antivirus and patch rollout
Troubleshooting & maintenance
Slow machines, dropping networks, printers nobody can reach. We find the cause rather than restarting until it goes away.
- Network and connectivity faults
- Hardware diagnosis and replacement
- Preventive health checks
Software setup & configuration
Licensing, installation and configuration across the office, done once and documented so it can be repeated.
- Microsoft 365 and email migration
- Accounting and ERP client setup
- New-joiner machine builds
A long-running IT team, not a call centre
OSA Netsol works with small and mid-sized businesses that don't have an internal IT department — and with those that do, but need a second pair of hands for infrastructure work.
You get the same engineers each time. They learn your setup, so the second call is always faster than the first.
- Fixed monthly cost under an AMC, no surprise invoices
- Written record of every change made to your systems
- Vendor coordination handled for you — ISP, OEM, software
25+
Years of combined experience across IT infrastructure, networking and business systems.
NCROnsite coverage area
AMCPreferred engagement
Mon–SatSupport window
How an engagement starts
Four steps from first call to a running support arrangement. Nothing is billed until the plan is agreed.
Tell us what's breaking
A call or a form is enough. We ask what you run, how many users, and what has been going wrong.
We come and look
A free site visit to audit your servers, network and endpoints, and to note the risks you're currently carrying.
You get a written plan
Scope, response times and monthly cost in one document — priced per site and per user, not per incident.
We take it on
Handover, documentation, monitoring in place, and a named engineer who knows your environment.
Who we usually work with
Offices of roughly 10 to 200 users, where IT is essential but there's no reason to employ a full-time team.
- Chartered accountants
- Manufacturing & trading
- Legal firms
- Healthcare clinics
- Education
- Logistics
- Retail chains
- Startups & SaaS offices
What clients tell us
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Get a free IT health check for your office
One visit, a written summary of what's at risk, and no obligation to sign anything.